I can't join my session
If you're having trouble connecting to your webinar, try some of the troubleshooting tips listed below.
I got an error message when trying to download the software.
If the software installation was stalled or unsuccessful, the most likely culprit is a firewall or browser issue. See Why isn't the download working? if you need to get into the session immediately. Otherwise, please confirm you meet the system requirements and that your firewall is set to allow us through.
I got an error message when trying to join the webinar.
- Could not connect
- Invalid webinar ID
- Webinar is full
- You do not have access to this event
- Organizer is experiencing technical difficulties
I can't download programs on my computer because I'm not an admin.
If you are in a locked down environment (meaning that you are not able/allowed to download the software to your computer) and you need to join a webinar, you can use this link to join from a Chrome or Edge-based browser instead.
I can see the webinar, but I can't hear the audio (or vice versa).
If you can see the webinar but you aren't hearing anyone speak, you likely just need help connecting to audio. See Why can I see the screen or hear the audio (but not both)?.
If you are able to hear the webinar audio but can't locate the shared presentation on your computer, we can help you find it. See Why can I hear audio but not see the presentation?.
There is an outage.
Unfortunately, there are times when the product is experiencing an outage which would prohibit you from joining a session until the service has been restored. See our service status page to rule out this situation.